When you hire a live answering service, you are not just asking the answering service to pick up the phone when you can't get to it, you are asking them to represent your business, which is why you want to hire the very best.
1. Look for a Service That Works with Your Industry
First, you are going to want to look for a phone answering service that works with other, similar companies in your industry. The phone answering needs of a doctor's clinic, for example, may be very different than the phone answering needs of a plumbing company or a technology company.
Having a phone answering company that is knowledgable about your industry can enhance the experience that they provide you and your customers with. When you are looking at phone answering services, you are going to want to ask about the type of clients that they have worked with in the past and in the present.
2. Look for a Service That Can Provide the Help You Need
Next, you need to look for a phone answering service that can provide the help you need. In order to find that phone answering service, you need to know what you need so you can ask for it.
Do you need a phone answering service that can answer basic questions about your business? Do you need a phone answering service that can set appointments for you? Do you need a phone answering service that can take orders? Do you need a phone service to help filter your phone calls?
Think about what you need from a phone answering service, and write down those needs. Then, be sure to ask any phone answering service that you interview if they have the processes and handling to provide the services you need.
3. Look for a Call Service with the Right Location
Finally, you need to find a phone service that is located in the right location. You want a phone service that is able to answer calls when they come in. You want a phone service that can meet the language needs of your clients and that your clients can feel connected to. When it comes to hiring an answering service, remember you are hiring a business to represent your business. You want to hire a company that will do the best job. Hire a company that has experience in your industry, is located in the right place for your business needs, and can provide the services you need. Look for a phone answering service near you to learn more.